Warning: Latest PS4 firmware update is causing this console-breaking issue for some users


If you’ve been following up on what’s been happening since PS4’s major firmware update 4.50 came out, you know that tons of users are having problems with WiFi.


After a user created a thread on the official support forum, tons of people added their stories of woe.  Sony didn’t say a word for weeks, and then only responded by telling Polygon, “We are aware and are looking into the situation.”

The NW-31297-2 error code reads, “Could not connect to the Wi-Fi network because the Wi-Fi password is not correctly set on the PS4, or the wireless network is busy.”


For some users, there actually haven’t been any issues at all, while others have been getting around it with an Ethernet cable.  But everyone else?  Still waiting on a solution from Sony.

For the error code, Sony’s website only offers a few ideas:

“Go to [Settings] > [Network] > [Set up Internet Connection] to configure the network settings again.”

If that fails, the next suggestion is to disconnect all devices from WiFi and then reconnect.  If that doesn’t work, the only further advice they offer is “Try Later.”

Sadly most of these solutions are not cutting it right now … especially “Try Later.”

Gamers have been trying … and trying … and trying.  Let’s get with it, Sony.